The Cost Of Bad Customer Service
The value of good service cannot be overstated. According to this infographic by workforce management software company ClickSoftware.com., U.S. businesses lose $83 billion each year due to defections and abandoned purchases brought on by poor customer experiences.
As the bicycle retail landscape continues to change, one thing remains constant, you need to treat the customer well in order to thrive. Make sure that you and your team are always focused on keeping the customer happy.
For some additional staggering wins -- as well as costly lapses -- in the critical customer service arena, check this out.